Eurostar

Having not travelled on Eurostar for some time, was v. impressed with St Pancras, but couldn't understand why it was such a free for all when you actually came to entering the station.

All these companies are so obsessed with using online technology, but its all pretty useless if you are forced to use it and told not to approach a human and then your ticket doesn't read. Eurostar this happens, with a shrug of the shoulders.

East Midlands Rail is a worse offender with the journey to actually pick up your ticket taking you downstairs to another queue. You would be well and truly stuffed if you had left even a decent 10 minutes to get through the process.

A most helpful man at the automated ticket booth, contrasted with a really disinterested, verging on rude lady at the downstairs office. Is it my fault that the machine doesn't accept my credit card, or perhaps they should mention that this will happen if you dont have a chip in your card.

Joanne Kee
www.ceressolutions.com.au